Money

Sprint's had a rocky few years. Sprint has recently teamed up with ACS to make sure the customer service satisfaction dramatically increases. In short, Sprint was charging me my regular monthly service plan fee, and then charging me 10 cents per minute for every single minute I used each month on top of the fee.

This solution to fire pain-in-the-neck customers is Accounting vs. Marketing; Pragmatism vs. Public Relations; and above all, it's a case of irony. Rather than get violent with the guy, I marched out of there and promtly called customer service” again to see if I could find some answers.

Aside from the broken promises of follow-ups and the general difficulty I had in dealing with Sprint customer service, there's another aspect of my Sprint experience that makes these "90 calls in six months" tales ring true to me. The mistake that Sprint made on my account was positively unbelievable, to the point where I'm not sure how the company's billing apparatus actually managed to do this to me. If Sprint's billing apparatus is this bad, then I believe anyone who says they were overcharged and called in vain to get their money back.

I got home, called Sprint, was told hold on they will get someone to call me back to work this out. Sprint customers don't have to worry about data deprioritization during network congestion at the beginning of their billing cycle, for example. I have been a customer for over 14 years I called on July 6, 2018 and was told I would be able to enroll in your military plan $55 the first line, $25 the second line and $15 each additional.

Promised to "buy" our Verizon contract for 2 phones. We terminated service with them after 7 years - and they failed to cancel one of our 3 phones. Sprint has uninformed customer services their stores and the customer service group on the phone is a real joke. Recently numerous blogs and news outlets have reported that Sprint Nextel has fired a bunch of customers (seems to be only a few thousand) basically because they were unprofitable.

I called back got a very rude lady said no one had advised me this and that the lady did not notate the account she put me on hold came back and said she did see it in the account and that it didn't matter because the lady had lied to me and that there was nothing she could do for me I asked to speak to a supervisor she said that there was no higher up and then cold transferred me. I call to get my bill extended every other week Sprint because I'm told by customer service reps I have to make the larger amount just to get an extension even with me advising that I'm barely working I always advise the least amount I finally after 3 hours Thomasina helped me I wish she could get acknowledgement for being a outstanding.

About a week later, I canceled service on BOTH Sprint Cell phones, and subsequently paid what I thought was going to be the final bill. I didn't realize that the sales rep had even started a new account in my name, meaning that I had been billed for two different phone numbers, one with Sprint, one with Nextel.

I'd been "ported out," he told me — phone company lingo for what happens when you terminate your account to go to another carrier. Calls had to be serviced within a very strict time schedule. Free phone service, cheaper phones. When traveling abroad, you'll find fees easy to manage thanks to Sprint Global Roaming- a feature included on all new postpaid plans.

We were Sprint customers since 1995. Specifically, any time a story like this provokes this level of nationwide ranting on the part of thousands of customers and former customers over your customer service, then you have a customer service problem. I have been dealing with sprint and their customer service for 9 months now.

Sprint waives it if you sign up for your plan and buy your phone online. Yeah no customer service is what is ever expected but sprint is at the bottom of the pile without a doubt. Still, while I'm sticking with Sprint for now, I can't recommend the service to new customers given the way that they treat even folks who've been with them for a long time.

Poor customer service through the phone service carries into the store and customers often give poor ratings on surveys for the specific rep they worked with in the store, instead of rating the customer care poorly and the in store representative high.